I recently had the pleasure of visiting Lexo Energy, located at Thika Station, Garissa Road, Thika, Kenya. As a regular traveler, fuel efficiency is crucial, and I must say, Lexo has consistently provided top-notch service. My visit was around 4 PM, and I was pleasantly surprised at how organized the station was during peak hours.
The first thing that struck me was the friendly atmosphere. The attendants are always ready to assist, and there's someone dedicated to guiding drivers, minimizing any stress I usually associate with refueling. I specifically want to shout out to one of the attendants who always greets me with a smile; they truly make a difference in enhancing customer experiences.
During this visit, I filled up my motorcycle with premium fuel. I've been a loyal customer for over three years, and every time I fuel up at Lexo, I can feel the difference in performance. The fuel not only ensures my bike runs smoothly, but it also extends my mileage—especially vital for those in the Boda Boda sector, just like me.
Many of my friends have commented on how quickly I can cover distances with less fuel thanks to the quality here. In fact, I've referred Lexo so much that it has become our go-to fueling station. There's a reassuring peace of mind knowing that the fuel is both high quality and good for consumption. The reliability of this station is commendable, making it worthy of a spot on every traveler's list.
However, I did notice a small concern that some customers expressed. During rush hours, the waiting time can increase a bit if there are fewer attendants available. Being a peak hour during my visit, it was quite busy. I did overhear some customers mentioning they wish there were a few more attendants around 6 or 7 PM, but they did acknowledge that the service team was friendly and efficient. It's evident that the management pays attention to customer feedback, as many positive experiences outshine the occasional delays.
I also found it convenient that payments are easy, although one feedback I caught from another customer was about the delays in MPESA payment confirmations. While my payment went through seamlessly, it's worth considering for future improvements.
In conclusion, Lexo Thika has set a high standard for fuel stations in the region. If you're looking for prompt services, reliable fuel, and an overall pleasant experience, make them your top choice. I have no doubt that the quality will continue to shine through for both new and returning customers.