TAPPI PRIVACY POLICY

 

1. INTRODUCTION

Tappi ("Tappi," "we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you use our mobile application and services (collectively, the "Services").

By using Tappi, you agree to the collection, use, and disclosure of information in accordance with this Privacy Policy.

 

2. INFORMATION WE COLLECT

2.1 Information You Provide Directly

  • Account Information: Name, phone number, email address when you register
  • Profile Information: Display name, profile picture, status updates
  • Contact Information: Phone numbers and names from your device's contact list (with your permission)
  • Communications: Messages, feedback, and support requests you send to us

 

2.2 Information Collected Automatically

  • Call and SMS Information: Incoming and outgoing call logs, SMS metadata (numbers, timestamps, duration)
  • Device Information: Device model, operating system, unique device identifiers, mobile network information
  • Usage Information: How you use our app, features accessed, time spent in app
  • Location Information: Approximate location based on IP address or precise location (with permission)

 

2.3 Information from Third Parties

  • Public Sources: Publicly available information from directories and social media
  • Community Contributions: Information reported by other Tappi users about spam numbers
  • Business Information: Information from business directories and public listings

 

3. HOW WE USE YOUR INFORMATION

3.1 Core Services

  • Provide caller identification and spam detection
  • Enable call blocking and SMS filtering
  • Create and maintain our spam database
  • Improve caller identification accuracy

 

3.2 Service Enhancement

  • Analyze usage patterns to improve our services
  • Develop new features and functionality
  • Provide customer support and respond to inquiries
  • Send service-related notifications

 

3.3 Safety and Security

  • Detect and prevent spam, fraud, and abuse
  • Verify user accounts and prevent unauthorized access
  • Comply with legal obligations and enforce our terms

 

4. INFORMATION SHARING AND DISCLOSURE

4.1 Community Database

  • Phone numbers and associated names may be shared with other Tappi users for caller identification
  • Spam reports and ratings are aggregated to improve protection for all users
  • Business information may be publicly searchable within the app

 

4.2 Third-Party Services

  • We may share aggregated, non-personally identifiable information with partners
  • Service providers who help us operate our platform (cloud storage, analytics, customer support)
  • We do not sell your personal information to third parties for marketing purposes

 

4.3 Legal Requirements

  • We may disclose information when required by law, legal process, or government request
  • To protect the rights, property, or safety of Tappi, our users, or others
  • In connection with a merger, acquisition, or sale of assets

 

5. DATA RETENTION

  • Account information is retained while your account is active
  • Call and SMS logs are retained for up to 12 months for service functionality
  • Contact information is retained to maintain caller ID database accuracy
  • You can request deletion of your data at any time through your account settings

 

6. YOUR PRIVACY RIGHTS

6.1 Access and Control

  • View and edit your profile information
  • Export your data in a machine-readable format
  • Delete your account and associated data
  • Control what information is shared with other users

 

6.2 Communication Preferences

  • Opt-out of marketing communications
  • Control push notification settings
  • Manage sharing preferences for your information

 

6.3 GDPR Rights (for EU residents)

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing

 

7. DATA SECURITY

We implement industry-standard security measures to protect your information:

  • Encryption of data in transit and at rest
  • Regular security audits and updates
  • Limited access to personal information on a need-to-know basis
  • Secure data centers with physical and digital protections

 

8. CHILDREN'S PRIVACY

Tappi is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will delete such information promptly.

 

9. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable law.

 

10. THIRD-PARTY LINKS AND SERVICES

Our app may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to third-party practices. We encourage you to review the privacy policies of any third-party services you use.

 

11. CHANGES TO THIS PRIVACY POLICY

11.1 Continued Compliance

Tappi is committed to complying with all applicable data protection and privacy laws and regulations and as such closely tracks developments in such laws and regulations to ensure we remain in compliance. 

11.2 Updates to the Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by:

  • Posting the updated policy in the app
  • Sending a notification through the app
  • Emailing registered users (where applicable)

Continued use of our Services after changes indicates acceptance of the updated Privacy Policy.

 

12. CONTACT US

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Website: www.tappi.app/privacy-policy
Data Protection Officer: [email protected]

Tappi KENYA.

Attention: The Data Protection Officer

Mitsumi Business Park

4th Floor

Muthithi Rd, Westlands

Nairobi, Kenya

Telephone: +254 115574380

 

Tappi NIGERIA

Attention: The Data Protection Officer

Plot 8 Providence Street, Venia Business Suites, Lekki Phase I , Lagos

+2349136000761

 

13. JURISDICTION-SPECIFIC PROVISIONS

13.1 California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information.

 

13.2 European Union Residents (GDPR)

EU residents have rights under the General Data Protection Regulation as outlined in Section 6.3 above. Our legal basis for processing includes consent, contract performance, legitimate interests, and legal compliance.

 

 

Effective Date: 24th Sept 2025
Version: 1.0