About Tappi&nbsp;tappi digitizes small businesses across Africa. tappi is the end-to-end SaaS for SMEs across Africa, solving the problem of visibility and credibility for small businesses. tappi innovated on the delivery of SaaS and enterprise-grade tools to SMEs in Africa for as low as $2/month, bringing SMEs online, as well as building a payment platform for SMEs to access and pay for Ads online with mobile airtime. tappi has partnered and deeply integrated with some of the largest mobile operators and banks in Africa, giving them an addressable market of over 100M SMEs, including anyone with a ‘side hustle’. tappi is focused on the over $20B SME market across Africa. &nbsp;Job Purpose:As a Senior Mobile Engineer at Tappi, you will play a pivotal role in shaping the technological foundation of our platform, driving the development of high-quality mobile applications that empower SMEs across Africa. You must constantly consider the most appropriate architecture, design, and implementation for mobile devices, ensuring you optimize for performance, battery, network, and memory management. You will have experience in dealing with device platform fragmentation, and work closely with the designated designer to achieve the best user experience (UX) results. This role will require a deep understanding of Tappi’s technology, deployment model, system and customer configurations, and the operating model of the deployed products.&nbsp; &nbsp;Responsibilities:&nbsp;<ul><li>Lead the design, development, and implementation of cutting-edge mobile applications for iOS and Android platforms.</li><li>Provide technical leadership and advanced software engineering inputs to design, build, and deliver high-performance and scalable mobile applications.&nbsp;</li><li>Collaborate with product managers and UX/UI designers to deliver seamless and intuitive user experiences.</li><li>Contribute to the architectural decisions of the mobile applications, ensuring scalability and reliability in alignment with Tappi's long-term vision.</li><li>Estimate implementation effort and develop robust, modular and scalable solutions Develop new features and user interfaces from wireframe models&nbsp;</li><li>Ensure the best performance and user experience of the application&nbsp;</li><li>Test, and fix bugs and performance problems&nbsp;</li><li>Explore and implement innovative technologies to enhance the performance and efficiency of the mobile applications.</li><li>Work closely with cross-functional teams, including backend engineers, data scientists, and product managers, to address complex technical challenges and deliver end-to-end solutions.</li><li>Champion the needs of SMEs by ensuring that mobile applications provide a compelling and user-friendly experience.</li><li>Incorporate user feedback and analytics to iterate and enhance the features and functionality of the applications.</li><li>Conduct regular code reviews to maintain high-quality coding standards.</li><li>Implement and advocate for best practices in mobile application development.</li><li>Create and maintain robust documentation on design, implementation, testing &amp; release of the mobile application software artifacts&nbsp;</li><li>Maintain the platform's uptime, performance, stability, and scalability&nbsp;</li><li>Providing support to the customer success team on escalated issues</li></ul>&nbsp;Job Requirements&nbsp;<ul><li>Bachelor's or higher degree in Computer Science, Software Engineering, or a related field.</li><li>Proven experience 7 years in mobile application development for both iOS and Android platforms.</li><li>Expertise in Swift (for iOS) and Java (for Android).</li><li>Strong understanding of mobile architecture, design patterns, and best practices.</li><li>Experience with RESTful API integration and asynchronous programming.</li><li>Proficiency with writing automated tests in Mocha&nbsp;</li><li>Familiarity with RESTful APIs and mobile libraries for networking, specifically Axios Familiarity with the JSON format&nbsp;</li><li>Familiarity with version control systems, preferably Git.</li><li>Passion for creating impactful and user-centric mobile experiences.</li><li>Excellent problem-solving and debugging skills.</li><li>Effective communication and collaboration skills in a startup environment.</li><li>Good understanding of secure software development practices.&nbsp;</li><li>Ability to optimize code to ensure it meets functional and non-functional requirements&nbsp;</li><li>Strong system design and documentation abilities, pays attention to detail, and knows data and business requirements.&nbsp;</li><li>Great customer engagement and facilitation skills with the ability to strike a balance between simplifying issues and their resolution to customers while being able to nuance the specific issue parameters to the engineering team.&nbsp;</li><li>Willingness to interact closely with customers; understand their objectives; and craft optimal technical solutions.;&nbsp;</li></ul> &nbsp;Benefits:<ul><li>Competitive salary and stock options</li><li>Health, dental, and optical insurance</li><li>Flexible work hours and Hybrid work options</li><li>Opportunities for professional growth and development</li><li>Be part of a collaborative and mission-driven startup environment</li></ul>&nbsp;If you are passionate about leveraging technology to empower SMEs in the digital economy, excited about the challenges of a startup environment, and possess the skills to lead mobile application development, we invite you to apply for the Senior Mobile Engineer position at Tappi.&nbsp;To apply, please submit your resume, a portfolio of your relevant work, and a cover letter outlining your experience and enthusiasm for contributing to Tappi's mission to&nbsp;<a href="mailto:talent@tappi.app">talent@tappi.app</a>&nbsp;&nbsp;Tappi is an equal-opportunity employer. We encourage diversity and welcome applications from candidates of all backgrounds. &nbsp;

As a Senior Mobile Engineer, you will drive the development of high-quality mobile applications that empower SMEs across Africa.

Senior Mobile Engineer

<h3 style="text-align:justify;">About tappi</h3>tappi digitizes small businesses across Africa. tappi is the end-to-end SaaS for SMEs across Africa, solving the problem of visibility and credibility for small businesses. tappi innovated in delivering SaaS and enterprise-grade tools to SMEs in Africa for as low as $2/month, bringing SMEs online and building a payment platform for SMEs to access and pay for Ads online with mobile airtime. tappi has partnered and deeply integrated with some of the largest mobile operators and banks in Africa, giving them an addressable market of over 100M SMEs, including anyone with a ‘side hustle’. tappi is focused on the over $20B SME market across Africa. &nbsp;<h3>Job Purpose</h3>As the Customer Success Lead, you’re expected to be passionate about driving customer success and thriving in a dynamic environment. You will Strongly manage the customer base of tappi in Kenya by providing onboarding and training. You will be responsible for maintaining close ties with merchants to grow the relationship, supporting other units' programs and activities, creating long-term, trusting relationships with our customers, overseeing a portfolio of assigned customers, developing new business from existing clients, and actively seeking new sales opportunities. &nbsp;<h3 style="text-align:justify;">Job Responsibilities</h3> &nbsp;<ul><li>Lead the onboarding process for new customers, ensuring a seamless and positive experience.</li><li>Collaborate with cross-functional teams to drive customer adoption of tappi's SaaS solutions and tools.</li><li>Develop and implement strategies to proactively engage customers, understanding their unique needs and challenges.</li><li>Foster strong relationships with customers through regular check-ins, feedback sessions, and value-driven interactions.</li><li>Act as a primary point of contact for customer inquiries, issues, and escalations, ensuring timely and effective resolution.</li><li>Collaborate with the technical support team to address and resolve customer concerns promptly.</li><li>Conduct product training sessions for customers to maximize their utilization of tappi's SaaS solutions.</li><li>Stay informed about product updates and features, providing customers with relevant information to enhance their experience.</li><li>Identify and nurture customer advocates who can share success stories and contribute to tappi's reputation in the market.</li><li>Work closely with marketing to capture and showcase customer testimonials and case studies.</li><li>Develop and implement retention strategies to ensure long-term customer satisfaction and loyalty.</li><li>Identify opportunities for upselling or cross-selling additional tappi services based on customer needs.</li><li>Utilize customer data and feedback to generate insights for product improvements and enhancements.</li><li>Prepare regular reports on customer success metrics, contributing to the overall understanding of customer satisfaction.</li></ul> &nbsp;<h3 style="text-align:justify;">Job Requirements</h3> &nbsp;<ul><li>Fluency in English (written &amp; spoken) is necessary&nbsp;</li><li>Working in a dynamic startup environment is a plus&nbsp;</li><li>BSc degree in Business Administration, Marketing, or any&nbsp; Business related field&nbsp;</li><li>Strong sales and business development acumen with a record of outstanding delivery&nbsp;</li><li>At least 5+ years experience in a Commercial management position&nbsp;</li><li>Experience working in financial services, telecommunication, and tech industries is an added advantage&nbsp;</li><li>Innovative, entrepreneur and startup hustle experience</li><li>C-Suite level engagement and Customer Experience thought leadership</li><li>Business Communication, leadership, and project management experience</li><li>Grasp of the use of data within business and Customer Experience concepts&nbsp;</li><li>Excellent influencing, networking, and relationship-building track record</li><li>Excellent written and verbal communication track record</li><li>Program&nbsp; management experience is a plus&nbsp;</li><li>Exposure to a multicultural work environment&nbsp;</li><li>Passion for developing Africa&nbsp;</li><li>Experience living overseas for an extended period is a plus&nbsp;</li><li>Exceptionally well-organized and driven by success&nbsp;</li><li>Ability to thrive in high-pressure situations&nbsp;</li><li>Outstanding negotiating track record&nbsp;</li><li>Analytical thinker with superior problem-solving experience</li><li>A natural leader who inspires and motivates those around them</li></ul>&nbsp;To apply, please submit your resume, and a cover letter outlining your experience and enthusiasm for contributing to tappi's mission to&nbsp;<a href="http://talent@tappi.app">talent@tappi.app</a>tappi is an equal-opportunity employer. We encourage diversity and welcome applications from candidates of all backgrounds. &nbsp;

As the Customer Success Lead, you’re expected to be passionate about driving customer success and thriving in a dynamic environment. 

Customer Success Lead

<h2 style="text-align:justify;">About Tappi</h2>tappi digitizes small businesses across Africa. tappi is the end-to-end SaaS for SMEs across Africa, solving the problem of visibility and credibility for small businesses. tappi innovated on the delivery of SaaS and enterprise-grade tools to SMEs in Africa for as low as $2/month, bringing SMEs online, as well as building a payment platform for SMEs to access and pay for Ads online with mobile airtime. tappi has partnered and deeply integrated with some of the largest mobile operators and banks in Africa, giving them an addressable market of over 100M SMEs, including anyone with a ‘side hustle’. tappi is focused on the over $20B SME market across Africa.&nbsp;&nbsp;<h2 style="text-align:justify;">Job Summary</h2>Reporting to the Commercial Lead, the Direct Sales Representative is responsible for revenue generation by acquiring new customers and promoting tappis products and services directly to consumers. This position involves building and maintaining strong customer relationships, understanding customer needs, and tailoring sales pitches to effectively communicate the value proposition of tappi. Your focus would be on cultivating a positive customer experience while achieving sales objectives.&nbsp;<h2 style="text-align:justify;">Roles &amp; Responsibilities</h2><ul><li>Follow up and acquire merchant businesses based on the industry segment assigned to you by signing them on tappi app</li><li>Identify opportunities and prospects through systematic prospecting, visiting and onboarding of new potential customers</li><li>To achieve the set sales targets/plans for all tappi products and services weekly, monthly and quarterly consistently.</li><li>Educate customers on product features, usage, and benefits to enhance their understanding and satisfaction, this includes demos.</li><li>Attending trade shows and other industry-related events.</li><li>Deliver compelling presentations and proposals about the features and benefits of the products or services offered by tappi.</li><li>Stay updated on industry trends, product knowledge, and sales techniques through ongoing training and professional development.</li><li>Weekly completion of regular sales reports specifying the number of sales made to Sales Manager or Commercial Lead</li><li>Stay informed about industry trends, market conditions, and competitor activities to adapt sales strategies accordingly.</li><li>Perform any other appropriately assigned tasks by Sales manager&nbsp;</li></ul>&nbsp;<h2 style="text-align:justify;">Requirements:</h2>The role holder should have the following skills and experience:<ul><li>&nbsp;Be a recent graduate from a recognized university.</li><li>&nbsp;Have a minimum Mean Grade of C+ in K.C.S.E with a C+ in Mathematics and English.</li><li>&nbsp;Have excellent analytical and interpersonal skills.</li><li>&nbsp;Have a passion and commitment to quality service.</li><li>&nbsp;Have excellent verbal and written communication skills.</li><li>&nbsp;Have the ability to meet stringent targets within defined deadlines.</li><li>&nbsp;Experience in sales or client relationship management will be an added advantage.</li></ul> &nbsp;If you have what it takes to be an aggressive sales Rep, send your cv to&nbsp;<a href="http://talent@tappi.app">talent@tappi.app</a> &nbsp;

Reporting to the Commercial Lead, the Direct Sales Representative is responsible for revenue generation by acquiring new customers and promoting tappis products and services directly to consumers.