Visiting True Cosmetics at Sarit Centre, Karuna Road, Nairobi was an experience that truly resonated with me. I arrived later in the evening, around 7 PM, and despite the store being closed, the staff went out of their way to serve me. This act of thoughtfulness set the tone for my shopping adventure!
The first thing that caught my eye was the wide range of unique natural beauty products. As I browsed through the aisles, I was delighted to find items that were not only appealing but also catered to a variety of beauty needs. I decided to purchase a facial cleanser that received rave reviews for its ability to make skin feel clean and soft—an essential for anyone on a skincare journey. The price was quite reasonable at KES 1500, which is always a plus!
One of the highlights of my visit was the customer service. The attendant in the skincare section, Jackie, was exceptionally attentive and professional. She offered tailored advice on which products would work best for my skin type, making me feel supported in my skincare journey. This is the kind of service you hope for in a beauty store!
Another commendable mention goes to Gabriel, a gentleman I encountered on the top floor. He provided excellent recommendations for my son, showcasing the comprehensive knowledge the staff have about the products. Their expertise is evident, and it contributes significantly to the pleasant atmosphere at True Cosmetics.
During my time there, I witnessed the seamless interaction between staff and customers, which was heartening. Between the friendly exchanges and guidance from the staff, I felt like someone was genuinely invested in helping me find what I needed. I also appreciated that the store had plenty of well-informed staff available to assist, enhancing the overall shopping experience.
One minor drawback I noticed was the lack of price labels on some items, such as the hair brushes, which could make the shopping experience slightly inconvenient. However, the warm and welcoming staff were more than willing to help me navigate the store.
If you’re looking to elevate your beauty routine or just want to explore some well-curated products, I highly recommend visiting True Cosmetics. The positive feedback from previous customers speaks volumes about their commitment to service and quality:
- “The attendants are always helpful and pleasant to talk to.”
- “True Cosmetics is my go-to place for my cosmetic & skin/body care needs!”
- “It’s always a wonderful experience. Great, friendly and helpful staff.”
Overall, my visit to True Cosmetics was much more than just shopping; it was a celebration of beauty and self-care. I left feeling empowered and ready to glow, thanks to the wonderful products and customer-focused service. I can't wait to return and explore more!