As I stepped into True Cosmetics Westlands Square, conveniently located in Nairobi, Kenya, I was immediately captivated by the vibrant atmosphere that enveloped the store. ✨ The ambiance celebrated beauty, and the promise of stylish sophistication filled the air, making me excited to explore. On a sunny afternoon, I visited around 3 PM, ready to delve into a world of beauty and charm.
The staff were welcoming, and I particularly noticed the exceptional service from one associate whose name I did not catch, but her attentiveness truly stood out. Customers praised her service, with one saying, “service was first. I got what I needed. It was good shopping with you.” This sentiment resonated with me as I browsed through the fantastic selection available.
My goal was to find some skincare essentials, and I decided to check out products from well-known brands, choosing Neutrogena and Cerave. As I looked at the Neutrogena Hydro Boost Gel-Cream, priced at around KSh 1,800, I recalled a review mentioning the products were original and met expectations. I could see why! The gel felt light and refreshing, perfect for hydrating my skin.
While examining the shelves, I overheard another customer expressing satisfaction with the service when she missed an item and the associate quickly arranged for it to be brought from another store to the Sarit Centre branch in less than 10 minutes. This swift action showcased how much True Cosmetics values customer convenience, and it further reassured me about my own shopping experience.
As I made my way to the checkout, I was also drawn to some stunning makeup options that the store curated, but I didn’t want to go overboard on my first visit. However, the makeup products looked glamorous and were priced reasonably, making it hard to resist! When I finally made my purchase, the associate assisted me in choosing a Cerave Hydrating Cleanser that matched my skin type perfectly, as they are known to do.
True Cosmetics embodies an approach to skincare and beauty that feels personal and tailored. “Customer care is good,” another review echoed, and I couldn’t agree more. The staff took time to ensure I was purchasing the right products for my skin type, making the experience feel not just like shopping, but like a consultation.
With their commitment to elegance and individuality, True Cosmetics truly lives up to their motto: “Look Beautiful. Feel Beautiful. Always.” I left the store with my beautiful finds, excited to try my new products, and even more thrilled about the experience of shopping where beauty also means exceptional service. So if you’re in the area, make sure to drop by. The journey of discovering your beauty awaits! 💖