Last Friday, I decided to treat myself to a delightful afternoon at Papparoti Brasserie, located in Broadwalk Mall, Ojijo Road, Nairobi, Kenya. I had heard so much about their famous coffee-caramel-coated bun and their reputation for exceptional customer service, so I was eager to dive into this culinary adventure.
Upon entering the café, I was immediately greeted with warm smiles and a vibrant atmosphere. The decor was both modern and welcoming, creating an inviting space perfect for a date or a casual meeting with friends. As I settled into my seat, I was pleasantly surprised by the scent of fresh coffee wafting through the air, making my mouth water in anticipation.
I decided to order the Platter for Two, which was highly recommended by several reviewers. Priced at only Ksh 1,200, this generous serving did not disappoint! The platter was packed with a delightful assortment of savory and sweet snacks, perfect for sharing. Plus, I couldn't resist ordering their signature coffee-caramel-coated bun, a must-have for any first-time visitor.
Now let me tell you about the service experience. As I was enjoying my meal, my server, Carlos, approached my table with a warm demeanor and genuine care. Several reviews mentioned how he excels in customer service, and I couldn't agree more. His attentiveness made my dining experience truly enjoyable. It was no surprise to hear that one customer even made sure to send their appreciation for Carlos's remarkable service!
The food was absolutely delicious, and both the coffee-caramel bun and the platter had a perfect balance of flavors. The bun was soft, fluffy, and coated in a rich caramel layer that added just the right amount of sweetness. I could understand why so many people rave about it! The portion sizes were generous, reflecting another aspect that diners love – great value for the price.
Another highlight of my visit was the kindness demonstrated by the staff. One reviewer gave a shoutout to Edna for her polite nature, and I felt this same spirit during my time at Papparoti. The entire team exhibited friendly faces, ensuring that my experience was nothing short of perfect.
As I sipped on my coffee and enjoyed the ambiance, I reflected on what an enjoyable spot this café is for gatherings. Many patrons emphasized that the service was warm and welcoming from the entrance, and I wholeheartedly agree. It truly left me wanting to come back again.
Whether you're looking for a cozy date spot or simply a place to unwind with friends, I highly recommend visiting Papparoti Brasserie in Nairobi. The combination of delicious food, excellent customer service, and a welcoming environment makes it an essential stop!