The leading AI powered reputation and loyalty platform
Reputation, CRM, marketing, and loyalty. All connected, all powered by real-time transaction data, all in one platform.
Turn every transaction into a growth opportunity
"The service team was polite, efficient, and very thorough."
Protect & grow your brand
Proactively collect customer feedback via SMS, WhatsApp, or QR codes. AI handles review responses automatically while you get alerted to negative reviews in real time, so you can resolve issues before they escalate.
"Businesses using tappi's reputation tools see an average 0.8-point increase in Google ratings within 90 days, driving higher search rankings and more foot traffic."
Understand customer segments
See exactly which customer segments drive the most revenue. From repeat buyers to high spenders, tappi segments your audience automatically so you can understand spending patterns, identify churn risks, and double down on your most valuable customers.
"Businesses using tappi's customer intelligence report 3x faster identification of at-risk customers and a 22% uplift in repeat purchase rates."
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Marketing that pays for itself
Create hyper-targeted campaigns based on real customer segments. Whether you want to reduce churn, re-engage lapsed buyers, or reward your top spenders, tappi links every campaign directly to transaction data so you can measure real ROI, not vanity metrics.
"Businesses using tappi's marketing tools see an average 13.4% conversion rate on campaigns, with top performers generating over 18,000x ROI on SMS spend."
Loyalty that runs on autopilot
Reward customers with points on every M-Pesa, card, or cash payment. They redeem via points or cashback, and you manage the entire program within tappi. No third-party tools, no complexity.
"100% of enrolled customers are actively earning points, with 8.84K members driving repeat visits and higher average spend per transaction."
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Today, 2:34 PM
Net promoter score, built in
For businesses that prefer NPS over reviews, tappi tracks promoters, passives, and detractors automatically. See your NPS trend over time and understand how likely your customers are to recommend you, all without a separate survey tool.
"With 2.03K promoters and a score of 67, businesses on tappi can pinpoint exactly where customer sentiment shifts and act on it in real time."
Integrations that power your business
We connect with the platforms you already use, and we're adding more every day.
SMS Integrations
Payment Integrations
Don't see your platform?
We're constantly expanding our integrations. Let us know what you need and we'll make it work.
Track your personal expenses with tappi
tappi helps you understand your relationship with your money, so you can spend smarter and grow with confidence.
Ready to see it in action?
Get a personalized walkthrough of the tappi Business platform.