Success stories
from our customers
See how businesses across industries are growing smarter with tappi.
Increased reputation across branches
Artcaffé uses tappi to capture real-time customer sentiment across every branch. Instead of waiting weeks for survey results, managers get instant insights into service quality the moment a visit happens. They can compare performance across locations and spot trends in satisfaction. This visibility helps them address concerns before they escalate, keeping the brand experience consistently excellent.
Great NPS score per branch
AAR tracks patient satisfaction with tappi's NPS feature across all hospital branches. Each branch receives its own score, giving management a clear picture of care quality at every location. Low scores automatically create tickets that staff can follow up on, resolve, and document. This ensures no complaint goes unnoticed and helps AAR continuously raise the standard of patient care.
Improved campaign ROI
Lexo Energy uses tappi's segmentation and campaign tools to send targeted, data-backed campaigns instead of broad blasts. Customers are grouped by behavior, preferences, and purchase history for personalized messaging. Real-time analytics let them optimize spend on the fly, reaching the right customers at the right time. This shift to precision marketing has significantly improved their campaign ROI.
Super targeted campaigns
Big Square uses tappi's AI-powered segmentation to group customers by dining frequency, menu preferences, and spending patterns. The platform suggests ready-to-launch campaigns tailored to each segment, from win-back offers for lapsed diners to loyalty rewards for regulars. Every campaign is tracked end to end, so the team sees exactly what converts. This data-driven approach drives more repeat visits and maximizes return on every marketing shilling.
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